Warranty Information for Paramount Reglaze

Limited Warranty on Reglazing and Refinishing Work: Residential and Commercial

For Residential reglazing of fully refinished fiberglass fixtures, wall tiles, and bathtubs, we offer a 5-year warranty against blistering, peeling, cracking, and fading caused by a defect in the product or workmanship. Your warranty is prorated over the lifetime of the warranty period, so during the first year, you have 100% coverage, and during subsequent years the coverage decreases by 20% on the anniversary of your date of service.
  • Year 1 Coverage: 100%
  • Year 2 Coverage: 80%
  • Year 3 Coverage: 60%
  • Year 4 Coverage: 40%
  • Year 5 Coverage: 20%
For Residential refinishing of countertops and cabinets, we offer a 2-year warranty against blistering, peeling, cracking, and fading caused by defects in the product or workmanship. Your warranty is prorated over the lifetime of the warranty period, giving you 100% coverage in your first year and decreasing by 50% in your second year. Coverage decreases annually on the anniversary of the acquisition date of the service.
  • Year 1 Coverage: 100%
  • Year 2 Coverage: 50%
For Residential refinishing of spot repairs, and 3-step fiberglass repairs, we offer a 1-year limited warranty against failure of adhesion. We do NOT offer this warranty for commercial usage.
Residential floor glazing is NOT covered under our warranty.
For Commercial, Apartment, or Hotel reglazing of fully refinished fiberglass fixtures, wall tiles, and bathtubs, we offer a 3-year warranty against blistering, peeling, cracking, and fading caused by a defect in the product or workmanship. Your warranty is prorated over the lifetime of the warranty period, so during the first year, you have 100% coverage, and during subsequent years the coverage decreases by 20% on the anniversary of your date of service.
  • Year 1 Coverage: 100%
  • Year 2 Coverage: 66.67%
  • Year 3 Coverage: 33.34%
For Commercial, Apartment, or Hotel refinishing of countertops and cabinets, we offer a 1-year warranty against blistering, peeling, cracking, and fading caused by defects in the product or workmanship.
Commercial, Apartment, or Hotel spot repairs and 3-step fiberglass repairs are NOT covered under our warranty.
Commercial, Apartment, or Hotel floor glazing is NOT covered under our warranty.

Cost to Cover Repairs

All costs and charges to cover repairs will be based on the current standard pricing at the time a claim is made, not at the original rate when repairs were first carried out.

Conditions That Void Our Warranty

  • The fixture is used to hold water constantly.
  • The fixture is being used for water storage.
  • The surface is continually wet, without a bathmat to soak up moisture or the opportunity to dry out between uses.
  • The fixture is damaged or discolored due to chronically dripping or leaky plumbing
  • The fixture is stained, discolored, or yellowed because harsh cleaning agents or chemicals have been used.
  • The fixture has chips or damage caused by a sharp object or an object falling from height onto the surface.
  • The fixture is damaged or discolored because the surface hasn’t been cleaned regularly.
  • The fixture has cracks due to substructure movement or damage.
  • The fixture is damaged due to adhesives or masking tape being used on it.
  • Changes to the property status being made without prior advisement. Shower doors, plumbing, and new caulk are NOT warrantied. Call us before making changes so we can help you make choices that won’t damage your surfaces.
Failure Covered Under Warranty
If a failure happens within your warranty period, Paramount Reglazing, at will and at discretion, will refinish the fixture, repair the damaged area, or reimburse the customer for the cost of the job, according to the fixture’s prorated status at the time. If the location of the fixture is outside of our service area, the customer may be charged a travel fee. ALL ISSUES must be reported to Paramount Reglazing within 72 hours of the damage occurring or your warranty may be VOIDED.
Cleaning Instructions
Reglazed and refinished surfaces will last for years with proper care, that’s why it’s so important to use the right type of cleaning products. Using the wrong type will shorten your reglazed surface’s lifespan, cause damage, and void your warranty. ONLY USE NON-ABRASIVE liquid cleaners. Chlorine and bleach are NOT SAFE to use and can damage your surface. ALL cleaning agents you use have to specifically state that they’re safe to be used on acrylic, reglazed, and refinished surfaces. We recommend the following products:
  • Mr. Clean Multi-Surface
  • Simple Green
  • Tub & Tile Cleaner
  • Zep Shower Cleaning tools, like sponges, that are approved to be used on Teflon. If they’re safe for Teflon, you can use them on your newly reglazed or refinished surface with no problem.
Color Considerations
Our standard color is Kohler white. If you want a dyed or tinted color, you need to let us know ahead of time. Arrangements to have a customer color added to your order must be made and accepted NO LATER THAN ONE WEEK BEFORE your appointment. Extra charges may apply for custom color services.
Plumbing
Our team is made up of talented and experienced reglazers and refinishers. We are not trained, licensed, or authorized to provide plumbing advice or plumbing services. In some cases, our team members have to remove loose handles, spouts, drain pieces, or overflow covers. If this is needed and damage occurs, Paramount Reglazing IS accountable for those items, unless the items were already in poor condition due to old age, corrosion, or pre-existing damage. If you have plumbing issues like dripping faucets, chronic leaks, or old plumbing, please make our team aware of this PRIOR to your appointment so we can take the proper precautions.
Cure Time
Cure time is the time necessary for your reglazed or refinished surface to fully dry and harden. It can’t be sped up and if you use your fixture before the cure time has fully elapsed, you may VOID your warranty. Cure time for use is 24 hours after refinishing. DO NOT USE your fixture before this 24-hour period is up. MAKE SURE your fixture remains completely DRY during your 24-hour cure time. Your surface won’t be FULLY CURED until 7 days have passed. This means, that after the first 24 hours, you can use it, but don’t put down things like a bathmat or antislip device until after the first 7 days have passed and your fixture is fully cured.
Transfer of Warranty
Within the first year of your warranty, you may transfer your warranty. The new owners MUST contact Paramount Reglazing within 90 days of acquisition for the warranty to remain in effect, otherwise the warranty will be VOID.
Terms
Payment is due when the work is completed. We accept cash, check, MasterCard, and Visa. You will be charged a $25 returned check fee in case of insufficient funds.
Disclaimers

NO WARRANTY provided for sinks, floors, toilets, or countertops.
It can take up to two weeks to schedule your service from the date your initial call is placed.

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